Privacy Policy

1. General

The purpose of this Privacy Policy is to outline and regulate how the information and details of any party (the User) who uses in any way the Proper Homes website (the Platform) that has been developed and managed by Proper Homes España SL (the Company).

By using the Platform the User will be deemed to have accepted the content of the Privacy Policy as set forth in this document. If you do not agree with any of the provisions of this Privacy Policy, you are requested to to refrain from using the Platform.

The User's personal data will be treated in an effective, proportionate and responsible manner, in strict compliance with the provisions of the General Data Protection Regulation (EU) 679/2016 (“GDPR”), Organic Law 3 /2018 of the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”) and other applicable regulations.

2. The user must guarantee

(a) the authenticity and veracity of all the data and information that you provide through the Platform; (b) that it is your own personal data and (c) that you will keep the information you provide updated, in a manner that corresponds at all times to your real situation, being solely responsible for any false or inaccurate statements you make, as well as for any damages that may arise from this.

The person responsible for the processing of this Platform is Proper Homes España SL., whose identifying data are the following:

Registered address: Arago, 104 1 2 - 08015, Barcelona, Spain

Email address: info@proper.homes

Phone: [ ]

NIF: B56477490

This document applies to both women and men and is written in the masculine gender only for ease of reading.

3. The information collected

When registering and opening an account on the Platform, the User must provide personal data, including his/her first name, last name, identity number, residential address, email address, telephone number and any additional information that the Company required from time to time. , and when using the Platform you will be asked to provide details of the properties displayed on the Platform, as well as, if necessary, your credit card and bank account details. It is clarified that by providing their personal contact information, the User will be considered to have given their consent to be contacted through any relevant means available to the Company. It should be noted that although according to law the User is not obliged to provide their personal data, if decides not to do so when they are necessary to register or use the Platform, the User will be excluded from the use of the Platform, the contents shown therein or the services and products offered through it. By submitting the details as mentioned above, the User consents to the Company storing and processing such information (and, if necessary, its inclusion in the Company's database) and it will be used in accordance with the provisions of this Privacy Policy.

In addition, when using the Platform, the Company automatically collects information and data about the User and their activity on the Platform, such as the details of their mobile phone and/or Internet service providers, the scope and times connection of the User to the Platform. It also collects the IP address of the computer through which the User accessed the Platform, the type of browser and operating system used by the device on which the Platform is installed, the location of the device during the use of the Platform by the user, the Platform content viewed by the User and other details that show how the User uses the Platform. It should be noted that, as a general rule, this information is analytical information that does not personally identify the User and is not stored together with your personal data. By using the platform, the User accepts that said analytical information is collected, stored and processed by the Company and its use in accordance with the provisions of this Privacy Policy.

4. The use made of the information

The information stored by the Company, whether personal information about Users or analytical information as mentioned above, is used by it for the following purposes: (a) the correct functioning of the Platform, the visibilityualization of the content displayed therein and the use of the services and products offered through it; (b) improve, perfect and enrich the content displayed on the Platform and the services and products offered through it (including its alteration, deletion, update or improvement); (c) send notices to users (including those containing an offer or response to an offer from the Company with respect to properties displayed on the Platform, invoices and receipts from the Company, requests for identification or provision of additional details by part of the User, and continuous notifications for contact with users of the Platform); (d) forward the information to third parties that collaborate with the Company for the exclusive purpose of operating the Platform (enter the payment settlement service provider of the Platform); (e) any use of information required to comply with the provisions of any law.

5. Information security

The Company makes every reasonable effort and uses standard technological and organizational security measures necessary to preserve and protect the privacy of users of the Platform against exploitation, loss or destruction and unauthorized access or without a license to the information collected by it about the users, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons in regarding the processing of personal data and the free circulation of these data. However, the Company does not guarantee that the security systems of the Platform are absolutely invulnerable to unauthorized access to the information stored therein, not assuming in any way case any responsibility in the event that the Company adopts the aforementioned measures in compliance with the law.

6. The company database.

As mentioned above, the information provided or collected about the User in the framework of his use of the Platform may be stored by the Company, including in the database owned by the Company and used for the purposes of the Platform's activity.

The personal data provided by the User will be kept in the systems and databases of the Controller as long as the User continues to use the Platform and as long as the User does not request its deletion and during the period for which legal responsibilities may arise. the services provided.

The conservation of this data does not affect the secrecy of communications and may only be used in the framework of a criminal investigation or to safeguard public security, making it available to judges and/or courts or the Ministry that requires it.

7. Cookies

The Platform uses Cookies, which are text files that are sent to the device on which the Platform is installed and through which analytical information about users is collected in order for the correct and continuous functioning of the platform. , personalizing the content of the Platform for each user's personal preferences, simplifying their use of the Platform and improving their user experience. The User can block or delete Cookies files at any time by changing the browser definitions of the device on which they are installed the Platform. However, if the User decides to do so, some of the actions on the Platform may not function correctly without the ability to accept Cookies, and the User's personal data may not be stored on the Platform and may be will ask you to re-enter them when you reconnect to the Platform.

8. Transfer of information to third parties

No data will be transferred to third parties unrelated to the Company's activity except by mandate or legal obligation. In addition, the Company may transfer information and data to third parties related to the real estate field and with whom the Company will periodically enter into contracts. contact of users who have given their consent to do so in order to allow said third parties to send them various marketing and advertising offers. A user who has given their consent to the transmission of their data to third parties may at any time notify the Company that you no longer wish your data to be transmitted to third parties as indicated above. It is clarified that the Company may send statistical information to third parties about users and their activity within the framework of the Platform, which will not personally identify users.

9. Exercise of rights

The User has the right to obtain confirmation as to whether the Company is processing their personal data or not. The User also has the right to access their personal data, as well as to request rectification of inaccurate data or, If applicable, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the User may request the limitation of the processing of their data, in which case the Company will only keep them. for the exercise or defense of claims.

Likewise, in certain circumstances and for reasons related to their particular situation, the User may object to the processing of their data. The Company will stop processing them, except for compelling legitimate reasons, contractual or the exercise or defense of possible claims. Likewise, the User may exercise their right to data portability, as well as withdraw the consents given at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

The User can exercise the rights of access, rectification, limitation, deletion, opposition and portability by directing a request to the following email address: info@proper.homes.

10. Legitimizing bases

The processing of your data is carried out with the following legal bases that legitimize it: The request for information and/or the contracting of the services described above, the terms and conditions of which will be made available to you, in any case, prior to any eventual contract. Free, specific, informed and unequivocal consent, to the extent that we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept it through a declaration or a clear affirmative action, such as checking a box provided for this purpose.

11. Commercial communications by electronic means

In application of the LSSI (Information Society Services Law), the Company will not send advertising or promotional communications by email if they have not been expressly authorized by the recipients of the same. In the case of If the user wishes to unsubscribe from receiving the aforementioned communications, they may do so by sending an email to the following email address: info@proper.homes.

12. Links to third party websites

The Company may display links on the Platform to websites and/or sources of information and/or products and/or services provided by third parties with whom the Company will enter into contracts from time to time.

It is clarified that the use that Users make of said websites and/or sources of information and/or products and/or services is not subject to the provisions of the Terms of Use of the Platform or this Policy of Privacy, and the use, including the information that may be collected about the User as a consequence thereof, is subject to the privacy policies of said third parties. It is emphasized that the Company will not be responsible in any way for such third party links displayed on the Platform, its content and the products and services provided by these third parties, the User waiving any complaint and/or demand and/or claim against the Company in this regard.

In addition, the use of social networks (such as Google and Facebook) in order to connect the User to the Platform is subject to the privacy policies of said social networks. It is clarified that the connection to the Platform through of a social network user account will allow the Company to access basic social network profile information, subject to the limitations imposed on third parties that operate the aforementioned social networks.

13. Changes to the Privacy Policy

The Company reserves the right to change, supplement or delete provisions of this Privacy Policy from time to time, in its sole discretion. The binding and determining version of the Privacy Policy is the version in effect on the date corresponding in which the User made use of the Platform.

Without prejudice to the preferential application of specific legal texts for this purpose such as the informative texts inserted in the data collection forms, as well as, where appropriate, in the particular conditions of the services, the Company will periodically update this Privacy Policy and the processing of personal data.data of Platform users.

In any case, it will be the responsibility of the User to periodically access the Privacy Policy in order to be informed at all times of the latest version.

14. Intellectual property rights

Proper Homes is the owner of all copyrights, intellectual and industrial property rights, know-how related to the contents of the website/platform and the services offered therein, as well as the programs necessary to its implementation and related information (not from the actual property advertised).

Reproduction, publication and/or non-strictly private use of the contents, total or partial, of the website/platform is not permitted without prior written consent.

15. Miscellaneous

This Privacy Policy has been divided into headed paragraphs for the purposes of reference and convenience only and should not be used to interpret this Privacy Policy. In this Privacy Policy, the terms “including” or “inclusive” ” means “including, but not limited to” and the singular form of a word shall be deemed to include its plural form and vice versa, all as the case may be and unless expressly stated otherwise.

Whenever this Privacy Policy grants the Company any power, right or authorization, the Company may choose, in its sole discretion, whether to exercise that right, power or authorization. Non-use of any right , competence or authorization on the part of the Company will not constitute a waiver of that right, competence or authorization.

If any provision of this Privacy Policy is declared illegal or invalid by the competent court, that term will be replaced by a legal and valid term that preserves to the extent possible the purpose and meaning of the original term and its cancellation and/or alteration will not prejudice, repeal or affect the legality or validity of the remaining provisions of this Privacy Policy.

16. Contact

The User may submit any query or any matter relating to information about him or her that the Company has in its possession, or a complaint, if he or she believes that his or her privacy has been violated in any way as a result of the information that the Company has collected about him, to the Company at: info@proper.homes.

Last updated: July 2023